Qantas is about to overhaul its domestic check-in at City Flyer ports across Australia in a bid to reduce waiting time. The airline's top-tier frequent flyers will receive smart cards that will act as a personal boarding pass. It will be linked to a permanent luggage tag that Qantas will also supply.
"This will enable Qantas passengers to swipe their frequent flyer card on a reader and head to a simplified baggage drop, or straight through the security process to their departure gate or Qantas lounge," says Qantas' chief executive, Alan Joyce.
Only silver to platinum members and Qantas Club members will get the new cards, although the airline is promising new online kiosks and improved baggage drop for bronze members, who comprise 60 per cent of the national carrier's 6 million frequent flyers.
"While the process will be simple, the technology behind it will ensure the full range of security checks remain solidly in place," Joyce says.
The new system will be installed at Perth airport first and then Sydney by the end of the year. Melbourne will be operational in early 2011.
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